1ten365 Privacy Policy

a) Personal Identity Information

The information you provide at the time of registration includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Username and password

b) Financial Transaction Information

During deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Date and time of deposits and withdrawals

c) Technical Information

Information automatically collected while using our platform includes:

• IP address and device type
• Browser type and version
• Operating system information
• Time and duration of page visits
• Links clicked and list of pages visited
• Login and logout times

d) Gaming Activity Information

To improve your playing history and experience, we collect:

• Bet amounts and win/loss history
• Preferred games and betting patterns
• Bonus claim and usage history
• Duration of game sessions

Service Delivery and Management

• To create and manage your account
• To complete transaction processing — deposits and withdrawals
• To verify your identity and prevent fraud
• To provide uninterrupted betting and gaming services
• To provide bonuses and promotional offers

Security and Compliance

• To comply with Anti-Money Laundering (AML) policy
• To verify eligible age (to confirm 21+)
• To detect and prevent fraud and unauthorised access
• To enforce responsible gaming policy
• To meet legal requirements

Service Improvement and Personalisation

• To customise the platform experience according to your preferences
• To develop new games and betting options
• To analyse and improve the overall user experience
• To identify and resolve technical issues

Communication and Support

• To provide customer support via 24/7 live chat
• To send important account information and updates
• To send transaction confirmation messages
• To notify security-related alerts

Service Provider Partners

We share limited information with the following service providers who assist in operating our platform:

• Payment processors and mobile banking services (bKash, Nagad, Rocket, Upay)
• Identity verification service providers
• Cybersecurity and fraud prevention organisations
• Game software providers (anonymised gaming data only)

These partners may process information only for specified purposes and under strict confidentiality agreements.

Legal Requirements

We may be required to disclose information in the following cases:

• To comply with court orders or legal claims
• To assist government or regulatory body investigations
• In investigations of money laundering or fraudulent activity
• In the interest of national security or public safety

What We Never Do

• We do not sell your personal information to advertisers
• We do not provide information to marketing agencies without your consent
• We do not share customer information with competing organisations
• We do not transfer information to unauthorised third parties

Essential Cookies

These cookies are essential for the basic functionality of the platform. They maintain your login session, ensure security, and prevent fraud. These cookies cannot be disabled, but they do not collect any personal information.

Performance Cookies

These cookies help us understand how you are using the site. Data is collected anonymously and is used to improve page performance and loading times.

Functionality Cookies

These cookies remember your preferences — such as language, theme, and gaming settings. They personalise your experience while maintaining professional privacy standards.

Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may prevent some important services from working. Contact us if you have any questions about cookies.

Account Information Retention

All account information is retained while your account is active. Even after an account is closed, information may be kept on our secure servers for a defined period for legal compliance and dispute resolution.

Transaction Records

Financial transaction records are retained for an extended period in accordance with Anti-Money Laundering laws and financial regulatory guidelines. These records are kept in encrypted form and only authorised staff can access them when needed.

Data Deletion Process

Once the retention period ends, we securely destroy your personal information. Digital data is permanently deleted and physical records are safely disposed of. The data deletion process follows the highest industry security standards.

Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all information exchanged between your browser and our servers secure. Payment information is further protected through a higher level of encryption.

Server Security

Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Only authorised staff have access to personal information and all access is logged.

Account Security

We provide two-factor authentication, unusual login detection, and automatic account locking in case of suspicious activity. Use a strong password to keep your account secure and never share it with anyone.

What to Do in Case of a Security Breach

If a data security breach occurs that could put your information at risk, we will notify you by email as quickly as possible. We will take immediate steps to limit the damage and inform the relevant authorities.

Right to Access Your Information

You have the right to see what information we hold about you. By contacting our support team, you can request a copy of all your data.

Right to Correct Your Information

If there is any incorrect or outdated information in your account, you can have it corrected. Many details can be updated directly from your account settings. For more complex corrections, please use our 24/7 live chat support.

Right to Delete Your Information

In certain circumstances, you may request that your personal information be deleted. However, please note that due to legal obligations or valid claims, we may be required to retain some information for a specific period of time.

Right to Withdraw Consent

You may withdraw your consent to the processing of your information at any time. However, this will not affect the validity of any processing carried out before the withdrawal. To withdraw consent, please contact our support team.

Right to Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format. We will make every effort to fulfil this request.

Age 21+ Required

1ten365 is for people aged 21 and over only. We do not intentionally collect personal information from anyone under the age of 21. We verify this through an age verification process at the time of registration.

If Underage Information Is Detected

If it comes to our attention that a minor has registered on our platform, we will immediately close that account and permanently delete all associated data. Parents or guardians who wish to bring this to our attention may email us at [email protected].

External Connections

The 1ten365 platform may have connections to third-party payment gateways or game provider systems. These third parties have their own privacy policies, and 1ten365 is not responsible for their data processing. We encourage you to review the privacy policies of these third parties.

Game Providers and Data

Pragmatic Play, JILI, PG Soft, Spribe, and other game providers operate their games through our platform. Minimal technical data related to gaming activity may be shared with these software providers, but your personally identifiable information is never shared directly with them.

Update Process

1ten365 reserves the right to modify or update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address. The "Last Updated" date at the top of the policy page will always indicate the current version.

Using the Platform After Changes

By continuing to use our platform after changes to the privacy policy, you will be considered to have given your consent to the new policy. We recommend that you visit this page regularly and stay updated on any changes.

Related Policies

Please also read our other policies to learn more about your rights and responsibilities:

• Terms & Conditions — General rules for using the platform
• Responsible Gaming — Safe and healthy gaming habits
• FAQ — Answers to common questions
• About Us — Introduction to 1ten365